Pool Health Centre

We are open Monday to Friday from 8.30am to 6.30pm and within that time frame we aim to ensure that an appointment will be available with a primary care professional within 12 hours and a GP within 48 hours. We are almost always able to ensure that urgent cases can be seen the same day by the Nurse Practitioner or the Duty Doctor at the surgery. Such emergency surgeries will have shorter appointment times and may be subject to disruption. In order to provide this service, it is essential that issues which are not immediately urgent are planned in a routine surgery by booking the appointment in advance.  Please always book for a routine surgery if your problem can wait.

Practice Profile
We are an eight partner PMS Practice in Pool, Redruth, Cornwall with a list size of 11,000 in privately owned purpose built premises.  There is an on site pharmacy and a community staff unit.  We pride ourselves on our friendly and supportive team and the quality of care that we offer our patients as reflected in a full tally of Quality and Outcomes Framework (QOF) points in the last financial year (a way Government measures the quality of service we provide to our patients).

IT: iSoft Synergy, DocMan Workflow software, Front Desk Appointments, Contract Manager QOF Monitoring, INRStar anticoagulation, Choose and Book, Sage accounting and payroll.

Meetings: Regular business, clinical and significant event meetings internally plus involvement with various external group.

Training: Both postgraduate and undergraduate in association with SW Deanery and the Peninsular Medical School.

Commissioning: The Practice plays a leading role in practice based commissioning as a founder member of the West Cornwall Commissioning Group.