When We Are Closed
Our routine surgery opening hours are between 8.30am and 6pm Monday to Friday except on bank holidays. Our phone lines will always play an informative message telling patients where to get help when we are closed so patients can always ring 01209 717471 at any time and they will either find us open, or can listen to the message which will advise how to obtain urgent medical care, which is also detailed below.
The NHS 111 service looks after the urgent care of our patients for the majority of the time at evenings, overnight, weekends and on bank holidays. So, if you need us before 8.00am or after 6.30pm on a weekday, or at anytime at the weekend or a bank holiday, call the NHS111 service by dialling 111 on your phone.
For urgent medical help on a normal working day between 8 and 8.30am or between 6 and 6.30pm, telephone our main surgery number (01209 717471) and you will be transferred to our emergency service.
NHS 111 is there for when patients need medical help fast but it's not a 999 emergency. Calls to the service are free from landlines and most mobiles, but pay as you go mobiles need to have at least 1pence in credit to call.
You should use the NHS 111 service if you urgently need medical help or advice but it's not a life-threatening situation.
Call 111 if:
you need medical help fast but it's not a 999 emergency
you think you need to go to A&E or need another NHS urgent care service
you don't know who to call or you don't have a GP to call
you need health information or reassurance about what to do next
For less urgent health needs, contact Pool Health Centre (see are opening times on this website) or your local pharmacist in the usual way.
If a health professional has given you a specific phone number to call when you are concerned about your condition, continue to use that number.
For immediate, life-threatening emergencies continue to call 999. Chest pains and / or shortness of breath constitute an emergency.