Pool Health Centre

Practice Survey Results 2008

Mean score GPAQ benchmark

ID	Question	2008	Benchmark
Q2	Satisfaction with receptionists	83	77
Q3a	Satisfaction with opening hours	73	67
Q4b	Satisfaction with availability of particular doctor	65	60
Q5b	Satisfaction with availability of any doctor	78	69
Q7b	Satisfaction with waiting times at practice	60	57
Q8a	Satisfaction with phoning through to practice	68	59
Q8b	Satisfaction with phoning through to doctor for advice	69	61
Q9b	Satisfaction with continuity of care	70	69
Q10a	Satisfaction with doctor's questioning	87	81
Q10b	Satisfaction with how well doctor listens	88	84
Q10c	Satisfaction with how well doctor puts patient at ease	88	84
Q10d	Satisfaction with how much doctor involves patient	87	81
Q10e	Satisfaction with doctor's explanations	88	83
Q10f	Satisfaction with time doctor spends	85	80
Q10g	Satisfaction with doctor's patience	88	84
Q10h	Satisfaction with doctor's caring and concern	89	84
Q11a	Ability to understand problem after visiting doctor	66	69
Q11b	Ability to cope with problem after visiting doctor	63	66
Q11c	Ability to keep healthy after visiting doctor	62	62